Here to Help de-escalation team

See someone in distress while out In the neighbourhood? Witness an interaction or behaviour that makes you concerned a situation might rise to a violent conflict? Call Here to Help (H2H).

The H2H team is a collaborative, community-based, mobile team that responds to immediate concerns in the community to help with situations that may give rise to conflict.  The response team’s goal is to de-escalate situations, mitigate crisis and perform activities including wellness checks, crisis counselling, at-risk to self or other assessments, and nonviolent conflict resolution.

The H2H team is focussed specifically on the Moss Park and Church and Wellesley neighbourhoods. The hours of operation are 2 pm to 10 pm, Tuesday to Saturday - 416-915-4200.  

Community members can give the H2H team a call and the mobile team will be dispatched as soon as possible to attend (response times can vary depending on if the team is already engaged in a visit). They have a range of expertise on the team including: Harm Reduction Workers, Peer Workers, Crisis Intervention Workers, Nursing, a Community Support Worker and a Transitional Short Term Case Manager. 

Partner agencies involved in the project include Seeds of Hope, The Gerstein Centre, Dixon Hall, Homes First, The Neighbourhood Group and the Inner-City Family Health Team. 

Here to Help is a pilot project and may be expanded to other Toronto neighbourhoods in the future.